Emergency guide

What to do when you need roadside assistance

Use these steps for the most common emergencies in Wichita Falls. Not sure? Call ARS at 940-400-2761 — we’ll walk you through it.

First steps

Immediate steps for any situation

Stay calm, stay visible, and share your location for faster dispatch.

  • Move to a safe shoulder and turn on hazard lights.
  • Stay inside the vehicle if traffic is heavy and it is safe to do so.
  • Share your nearest cross street, exit, or landmark.
  • Call ARS 24/7 at 1-888-215-1245 for immediate assistance.
Situations

Situations we handle

Follow the steps for your situation, then call if you need immediate help.

Automotive lockout icon

Automotive Lock Out

Stay safe while we dispatch a damage-free lockout technician.

  • Move away from traffic and stay visible.
  • Have your vehicle make, model, and color ready.
  • Don't try to pry the door open with tools.
Jump start battery icon

Automotive Jump Start

Battery trouble happens fast in Texas heat. Let us handle it safely.

  • Turn on hazard lights if possible.
  • Note any warning lights on your dashboard.
  • Call ARS if the vehicle will not start.
Tire change icon

Tire Change (with spare)

We can swap your tire quickly and safely using your spare.

  • Pull over on a flat, safe shoulder.
  • Locate your spare, jack, and wheel lock key.
  • Call ARS if you are unsure or it is unsafe to change.
Fuel delivery icon

Fuel Delivery

Out of gas? We deliver fuel and get you back on the road.

  • Move to a safe shoulder and turn on hazards.
  • Confirm your fuel type and vehicle details.
  • Ask about after-hours pricing from 9 PM to 8 AM.
Residential lock pick icon

Residential Lock Pick

Locked out of your home? We provide safe, professional entry.

  • Verify your ID is available to confirm residency.
  • Secure pets and valuables while you wait.
  • Call ARS so we can dispatch a qualified technician.

Need help right now? Call 24/7.

Tap to Call 24/7 · 1-888-215-1245